Asked by a reader in Bengaluru

My complaint was recorded as an NCR instead of an FIR. What can I do?

Answered by Advocate Sharan Jain··Criminal Defense & Prosecution

Legal Shorts · 77 words

An NCR records a non-cognizable matter, which police generally cannot investigate without a Magistrate's order. Check the facts recorded, not just the heading on the receipt. Under Section 174 BNSS, a case involving several offences is treated as cognizable if at least one is cognizable. If your account was wrongly reduced to a non-cognizable matter, send the complete complaint to the Superintendent of Police and consider the Magistrate route. Keep the NCR and your original complaint together.

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The difference between the two entries is not clerical, and understanding it is what makes the escalation work. When information about a cognizable offence is given to an officer in charge of a police station, the Bharatiya Nagarik Suraksha Sanhita, 2023 requires it to be reduced to writing, read over to the informant, signed, entered in the station book, and a free copy given to the informant forthwith. That is a first information report, and the officer may investigate a cognizable case without any order from a magistrate.

When the information relates to a non-cognizable offence, a different provision applies. The officer enters the substance of the information in a book kept for the purpose, refers the informant to the magistrate, and forwards the daily diary report of all such cases fortnightly to the magistrate. Critically, no police officer shall investigate a non-cognizable case without the order of a magistrate having power to try the case or commit it for trial, and where such an order is made the officer may exercise the same investigative powers as in a cognizable case except the power to arrest without warrant. That is why an entry in the non-cognizable register feels like nothing happening. Legally, nothing is supposed to happen until a magistrate says so.

One cognizable offence among several makes the whole case cognizable.
The Sanhita says that where a case relates to two or more offences of which at least one is cognizable, the case shall be deemed to be a cognizable case, notwithstanding that the other offences are non-cognizable. So the argument is not that the officer got one section wrong. It is that on the facts you gave, at least one cognizable offence is disclosed, and the consequence in law follows automatically.

Rewrite the complaint before you escalate

Most of these escalations fail for a reason that has nothing to do with the police. The original complaint is written as a narrative of grievance, and it does not state, in plain sentences, the facts that answer the ingredients of a cognizable offence. Before you go anywhere, rewrite it. Set out what happened, in order, with dates, times and places. Name who did what. Then state which offence you say each set of facts discloses. Attach the documents. Keep it short. A complaint that a magistrate can read in three minutes and see the offence in is a complaint that gets an order.

The escalation, in the order the Sanhita provides

  1. Get a copy of the non-cognizable entry. You need to know exactly what was recorded and under what heading.
  2. Send the substance in writing, by post, to the Superintendent of Police. The Sanhita provides that a person aggrieved by a refusal of an officer in charge to record the information may send the substance of that information in writing and by post to the Superintendent of Police concerned. Keep the registered post receipt. This step is not optional if you intend to go further, because the next step is built on it.
  3. Apply to the magistrate for an order of investigation. A magistrate empowered to take cognizance may, after considering an application supported by an affidavit made under that escalation provision, and after such inquiry as he thinks necessary and the submission made by the police officer, order an investigation. The affidavit is a requirement, not a nicety.
  4. Consider a private complaint in parallel. A magistrate taking cognizance on a complaint examines the complainant and the witnesses present on oath, and the substance is reduced to writing and signed. Note the first proviso: no cognizance shall be taken without giving the accused an opportunity of being heard, which changes the pace of these matters considerably.
  5. Keep the writ route in reserve. Where the refusal is persistent and the offence is serious, a petition to the High Court of Karnataka is available, and our guide on how a writ petition is filed in the High Court sets out what that involves. Courts prefer that the statutory routes be tried first.

Two special situations

Where the offence was committed outside the station's jurisdiction, the answer is not that you must travel. The Sanhita now provides in terms that information relating to a cognizable offence may be given irrespective of the area where the offence is committed, which is the statutory basis of what is commonly called a zero report; our guide on the zero FIR and how to get a report registered explains how to ask for it. Where the complaint is against a public servant for something done in the discharge of official duties, the magistrate must first receive a report from the officer superior to that public servant and consider the public servant's own account of the situation, which adds a step and some delay.

If the case is registered and then closed

Registration is not the end of the road, and neither is a closure report. Where the police file a report saying no case is made out, the magistrate is not bound to accept it and the informant is entitled to be heard, which is the subject of our guide on the B report and how a closure is opposed in Karnataka. Knowing that in advance changes how you write the first complaint, because the material you put in at the start is what the magistrate will look at when the closure comes.

Sources

The law this answer relies on, so you can read it yourself.

  1. 1.Bharatiya Nagarik Suraksha Sanhita, 2023, official Gazette Read the source
  2. 2.Section 174, Bharatiya Nagarik Suraksha Sanhita, 2023. Information as to non-cognizable cases: entry in the prescribed book, referring the informant to the Magistrate, the bar on investigating without a Magistrate's order, and sub-section (4) deeming a case cognizable where at least one of two or more offences is cognizable. Read the source
  3. 3.Section 173, Bharatiya Nagarik Suraksha Sanhita, 2023. Information in cognizable cases, including registration irrespective of the area where the offence is committed, the supply of a copy forthwith and free of cost to the informant or victim under sub-section (2), the preliminary enquiry route in sub-section (3), and the escalation to the Superintendent of Police in sub-section (4). Read the source
  4. 4.Section 175, Bharatiya Nagarik Suraksha Sanhita, 2023. Power of a police officer to investigate a cognizable case, the power of a Magistrate under sub-section (3) to order investigation on an application supported by an affidavit, and the additional conditions in sub-section (4) where the complaint is against a public servant acting in the discharge of official duties. Read the source
  5. 5.Section 223, Bharatiya Nagarik Suraksha Sanhita, 2023. Examination of the complainant on a private complaint, the proviso that no cognizance be taken without giving the accused an opportunity of being heard, and sub-section (2) requiring the public servant's assertions and a report from his superior officer before cognizance on a complaint about his official functions. Read the source
  6. 6.Lalita Kumari v Government of Uttar Pradesh, Supreme Court of India, 12 November 2013. On the obligation to register a first information report where the information discloses a cognizable offence, and the limited circumstances in which a preliminary enquiry is permissible. Read the source
  7. 7.Section 199, Bharatiya Nyaya Sanhita, 2023. Public servant disobeying a direction under law, including knowingly disobeying a direction prohibiting him from requiring the attendance of a person for the purpose of investigation, or failing to record information under Section 173(1) of the Bharatiya Nagarik Suraksha Sanhita, 2023 relating to listed cognizable offences, punishable with rigorous imprisonment of not less than six months and up to two years and fine. Read the source

The short answer's sources were checked on 12 September 2026. Statutes and judgments can change, so check the current position before you act on anything here.

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SJ

Answered by

Advocate Sharan Jain

Advocate based in Bangalore, practising before the Karnataka High Court and District, Sessions, Consumer and Family courts. Answers public legal questions to make Indian law more accessible.

This answer is general information on Indian law as at August 21, 2026, published for public education. It is not legal advice, it does not take account of your facts, and reading it does not create an advocate-client relationship. Law changes and every case turns on its own circumstances. Please consult a qualified advocate about your own matter.

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